Free Worldwide Shipping
- We offer free shipping all over the world; this price is final.
- We usually handle worldwide shipping via FedEx, DHL, or UPS. We will compare and choose the best shipping method for you, no matter where you are.
- Due to import laws: We do not ship to countries with strict regulations on sex dolls, including Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil.
- We do not ship dolls under 140 cm to UK, Australia, or Norway due to import laws.
Order Process:
- Once we receive your order, you will receive an email confirming your order details to ensure that all the details are what you want. If there is any problem, please contact with us.
- The order can be modified or canceled within 24 hours. If you want any changes, you can contact us to modify your order (customization, body type, head shape, etc.) After 24 hours, we will not be able to accept any changes or cancellations, as your doll production has already started to make.
- Orders will be given to our artists and makeup artists to begin creating your doll, with an estimated production time of 5-15 days, depending on different the brand.
- Provide you with a more accurate order schedule. We will keep you updated on progress during this time; please be patient and wait for your doll.
- Once completed your doll, we will personally check every detail, from the inside to the appearance. And take photos or videos to confirm with you.
- Finally, your doll is ready to send out. You will receive a tracking number (courier bill number) within 1-2 days. This way, you can track the progress of the doll at any time. If there is a particular time requirement, you can also estimate the time in advance and communicate with our customer service to arrange a suitable time to send you.
Shipping Time
| Region | Delivery |
| US & Canada | 3-6 working days |
| Europe (UK, Scandinavia, Western Europe) | 4-10 working days |
| Asia (Japan, Korea, Singapore, Malaysia, Thailand, Indonesia, etc) | 2-5 working days |
| Australia & New Zealand | 5-8 working days |
| Eastern Europe & South America | 5-12 working days |
| Russia | 20-25 working days |
- Production time:
| Brands | TPE doll production time | Silicone doll production time |
| Irontech Dolls | 4-6 working days | |
| WM Dolls | 10-15 working days | |
| AF Dolls | 3-5 working days | |
| SM & SILIKO | 5-7 working days | 20-25 working days |
| Sino Dolls | 7-10 working days | |
| IL Dolls | 5-7 working days | 20-25 working days |
We hope the above time analysis will give you a good understanding of the entire ordering process. The total average time from order to delivery is 3-6 weeks. The length of time will depend on your location, the doll you choose, and what kind of customization and brand.
The transportation time is not in our control, as some countries take longer to get a shipment cleared by customs. Weather is also a factor in winter or typhoon/hurricane season. We can not guarantee the dolls’ delivery time, but please let us know if you have special requirements, and we will try our best to satisfy you.
But rest assured, the only thing we can guarantee is that all your waiting will ultimately be worth it.
Please Note:
This schedule is an estimate, which is also the delivery time for all genuine sex doll suppliers since we are all from the same brand factory. Please beware of any supplier that claims super fast delivery times, as it cannot produce a handmade custom sex doll and send it to you in three days.
Discreet Packaging
- All dolls come in 100% separated packaging
- All dolls are packaged in a plain cardboard box without any logo. Customs declaration, your doll will be marked as “mannequin,” and nothing will give away your privacy.
Customs Duties and Taxes
For some countries, especially in the United States and Europe, we provide prepaid value-added tax and import tax services, so you don’t have to deal with customs. Countries like Canada, Japan, Australia, and New Zealand may be required to pay import taxes on delivery and usually require payment certificates or invoices. You can provide the order email or PayPal invoice or contact us; we will help you
What is your Return Policy?
- You can contact us within 24 hours after placing an order to cancel or change your order information.
- Due to the exclusive handmade customization of the product, we cannot return or exchange the product unless there is a defect. Since the products used to make contact with body parts or liquids are clean. For the health and safety of our customers, these items are not to be re-processed multiple times before being used on other dolls. Because once these items leave our warehouse, they are considered used and therefore cannot return. So please consider more carefully before you decide to place an order. We hope to have your understanding.
- Damaged Items. We attach great importance to our products’ quality and thoroughly inspect and test all dolls before delivery. As soon as you receive the doll, please contact us immediately if there is any defect or damage(sales@elledoll.com); we will provide the solution for you right away. In case of minor damage caused by transportation, we will provide a set of tools for you to repair. Please take videos and pictures of all situations for severe damage to determine which aspect has the problem. In case of minor damage caused by transportation, we will provide a set of tools for you to repair. For severe damage, please take videos and pictures of all situations to determine which aspect has the problem.
- Missing Items. Check your package and make sure everything you want is in it. If you notice anything missing, please contact us immediately.
Focusing on customer satisfaction is our service goal. If you have any further questions, please feel free to contact us(sales@elledoll.com). We will provide a satisfactory solution for you.